From which countries can I order?
Only France , Belgium , Germany , Luxembourg , the Netherlands , Austria and Italy (110 provinces)
What are the delivery times?
Orders are shipped within 1 to 3 business days . Delivery generally takes 3 to 5 days depending on your region (for France)
See details when ordering.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking link.
You can also check the status of your order in your customer account.
What payment methods do you accept?
We accept bank cards (Visa, MasterCard) and PayPal .
All transactions are secure.
Can I change or cancel my order?
You can modify or cancel your order before it is shipped.
Contact us quickly via the contact form .
Can I return a product?
Yes, you have 14 days after receipt to return an unopened product in perfect condition .
See our return policy for details.
How to get a refund?
Contact our customer service via the contact form .
Refunds are processed within 7 to 10 days after receipt of the returned product.
What should I do if I receive a defective product?
Contact our customer service within 48 hours with a photo of the product. We will arrange a replacement (only if still in stock) or a refund.
